Refund Policy

1. Introduction

At TadalaH, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and cancellations for any paid services or products offered through our website tadalah.com.

By purchasing any product or service from us, you agree to be bound by this Refund Policy. Please read this policy carefully before making any purchase.

2. Digital Products and Subscriptions

2.1 Subscription Services

TadalaH may offer premium subscription services that provide access to specialized content, tools, or resources. For these subscription services:

• New subscribers may be eligible for a 14-day free trial period, where applicable.
• You may cancel your subscription at any time through your account settings or by contacting our customer support team.
• If you cancel within the first 14 days of a paid subscription (after any free trial period), you will receive a full refund of the subscription fee.
• Refunds for cancellations after the first 14 days of a paid subscription will be assessed on a case-by-case basis and may be prorated based on the remaining subscription period.
• No refunds will be issued for any subscription period that has already been completed.

2.2 One-Time Digital Products

For one-time purchases of digital products (e-books, guides, reports, etc.):

• Due to the nature of digital products, all sales are final and non-refundable once the digital product has been downloaded or accessed.
• If you have not downloaded or accessed the digital product, you may request a refund within 14 days of purchase.
• If you experience technical issues that prevent you from accessing or using the digital product, please contact our customer support team for assistance. If we cannot resolve the technical issue, we may issue a refund at our discretion.

3. Consultations and Professional Services

If TadalaH offers professional consultation services or other time-based services:

• For scheduled consultations, a full refund will be provided if cancelled at least 48 hours before the scheduled time.
• Cancellations made less than 48 hours but more than 24 hours before the scheduled time will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled time will not be eligible for a refund but may be rescheduled at our discretion (a rescheduling fee may apply).
• If you do not attend a scheduled consultation without prior notice ("no-show"), no refund will be provided.
• If a consultation must be cancelled by TadalaH for any reason, you will be offered the option of rescheduling or receiving a full refund.

4. Physical Products

If TadalaH offers physical products such as books, merchandise, or other tangible items:

4.1 Return Eligibility

Physical products may be returned under the following conditions:

• The return request is made within 30 days of the delivery date.
• The product is in its original condition, unused, and with all original packaging and tags intact.
• Proof of purchase is provided (order number, receipt, etc.).

Products that have been damaged, used, or are missing original packaging or components may be denied a refund or may receive only a partial refund.

4.2 Return Shipping

For eligible returns:

• You are responsible for the cost of return shipping unless the return is due to our error (such as sending the wrong item or a defective product).
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be responsible for items that are lost or damaged in transit.
• The original shipping costs are non-refundable unless the return is due to our error.

4.3 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of receiving the product.
• Provide photos of the damaged product and packaging when possible.
• We will arrange for a replacement or refund, including covering return shipping costs.

5. Refund Process and Timeframes

5.1 How to Request a Refund

To request a refund, please:

1. Contact our customer support team at [email protected] or through the Contact Us page on our website.
2. Provide your order number, the date of purchase, and the reason for your refund request.
3. For physical products, follow the return instructions that will be provided to you.

5.2 Refund Processing Time

Once your refund request is approved:

• For digital products and services, refunds will typically be processed within 5-7 business days.
• For physical products, refunds will be processed within 10-14 business days after we receive the returned item.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution:
• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 5-7 business days

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.

6. Exceptions and Special Circumstances

6.1 Promotional or Discounted Items

Items purchased during special promotions or at discounted rates may have different refund terms. Any special conditions will be clearly communicated at the time of purchase.

6.2 Gift Cards and Promotional Credits

Gift cards, promotional credits, and similar items are generally non-refundable unless required by law.

6.3 Fees and Charges

Any applicable taxes, duties, or other government charges are generally non-refundable.

6.4 Extenuating Circumstances

We understand that exceptional situations may arise. If you are seeking a refund outside the terms of this policy due to extenuating circumstances, please contact our customer support team, and we will consider such requests on a case-by-case basis.

7. Changes to the Refund Policy

TadalaH reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

9. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have certain legal rights regarding refunds and returns that cannot be limited by this policy.